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What is Retail Analytics?

Updated: Mar 22, 2023



Retail analytics is the process of collecting, organising, and analysing data from various sources within a retail business to inform decision-making and optimise business performance. This can include data on sales, customer behavior, inventory management, marketing, and other areas of the business. Retail analytics is a key tool for retailers to better understand their customers, improve operations, and increase profitability.


Retail analytics can also be used to optimise inventory management and improve the overall customer experience. By analysing data on sales and customer demand, retailers can better predict which products will sell well in each of their individual locations and stock their stores accordingly. This can help to reduce inter-store stock transfers and improve profitability, as well as ensuring that customers can find the products they want when they visit their local store.



There are many areas of store performance, where data can be utilised to make changes to streamline processes and reduce costs. This can include identifying bottlenecks in the supply chain, optimising staffing levels, and implementing new technologies to automate tasks and improve efficiency. With the move to store fulfilled online orders, the placement of stock at specific stores has become even more critical in managing operational overheads and maintaining high levels of customer ease.


Understanding customer behaviour requires individual transaction level data, which can often mean analysis of huge volumes of data. Analysis at this level of granularity is key to identifying opportunities for product bundling, increasing basket size and driving transaction profitability. These insights can be used to feed personalised customer promotions and advertising campaigns.


Analysis at this level of granularity is key to identifying opportunities for product bundling, increasing basket size and driving transaction profitability.


Overall, retail analytics is a powerful tool that can significantly impact business performance. By using data to inform decision-making and optimise operations, retailers can improve their marketing and sales efforts, optimise inventory management, improve efficiency, and identify new growth opportunities. As more and more retailers adopt analytics tools and technologies, the use of retail analytics is becoming increasingly important for businesses looking to stay competitive in today's rapidly-evolving retail landscape.


You can get in touch with us via email at info@pivotanalytics.com.au or calling 1300 475 510.


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